Terms & Conditions

1. Acceptance of Terms

By using this website, requesting a home service, submitting an inquiry, booking an appointment, or engaging a service professional, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website or request services through it.

2. Home Services

Services may include repairs, maintenance, renovations, installations, improvements, inspections, property services, and other home-related work described on the website.

Available services, service areas, appointment availability, materials, pricing, and project requirements may vary depending on the nature and location of the work.

3. Service Requests and Bookings

Submitting a service request does not necessarily guarantee an appointment or completion of the requested work. A booking may be confirmed only after the required information, scope, availability, and other applicable details have been reviewed.

You are responsible for providing accurate information about the property, requested service, preferred schedule, and any relevant access requirements.

4. Estimates and Pricing

Any estimate, quote, or price provided before an inspection or assessment may be subject to change if the actual condition of the property, materials, labor requirements, or scope of work differs from the information initially provided.

Additional work or materials may require separate approval before the additional work is performed.

5. Scope of Work

The agreed scope of work describes the services to be performed and may include applicable materials, labor, exclusions, and other project requirements.

Requests outside the agreed scope may require additional time, materials, pricing, or a separate agreement.

6. Property Access

You are responsible for providing reasonable and safe access to the property, work area, utilities, and other areas necessary to perform the requested service.

If access is unavailable or conditions prevent the work from being safely performed, the appointment may need to be rescheduled and additional charges may apply where applicable.

7. Customer Responsibilities

You are responsible for providing accurate information, identifying known property conditions, securing valuables and personal belongings, and informing the service team of relevant hazards, restrictions, or access requirements before work begins.

You should also ensure that pets, children, and other occupants can remain safely away from active work areas.

8. Appointments and Scheduling

Appointment times may be affected by project requirements, technician availability, traffic, weather, unexpected site conditions, or delays from earlier appointments.

Reasonable efforts will be made to communicate significant scheduling changes and arrange an alternative appointment where necessary.

9. Cancellations and Rescheduling

Appointments may be cancelled or rescheduled subject to applicable notice requirements. Certain projects, materials, inspections, or specially scheduled services may have additional cancellation or rescheduling conditions.

Where applicable, charges may apply for late cancellations, missed appointments, specially ordered materials, or work already completed.

10. Payments

Payment terms will be communicated before or during the service process, as applicable. You agree to pay the applicable amount for completed services, approved additional work, materials, and other agreed charges.

Failure to make required payments may result in delayed, suspended, or cancelled services.

11. Materials and Replacement Parts

Materials, fixtures, replacement parts, and products used during a service may depend on availability, compatibility, specifications, and project requirements.

Where customer-supplied materials are used, responsibility for compatibility, condition, availability, or manufacturer warranties may remain with the customer unless otherwise agreed.

12. Workmanship and Service Quality

Services will be performed with reasonable care and in accordance with the agreed scope of work. Where a workmanship warranty or service guarantee applies, its duration, coverage, exclusions, and conditions will be communicated separately.

Warranty coverage may not apply to damage caused by misuse, unauthorized modifications, normal wear, external conditions, or work performed by others.

13. Property Damage and Existing Conditions

Existing defects, hidden conditions, structural issues, outdated installations, inaccessible areas, or conditions discovered during work may affect the scope, timing, or cost of a project.

Where reasonably possible, such conditions will be communicated before additional work is undertaken.

14. Safety and Hazardous Conditions

Work may be postponed, modified, or declined if the property or work environment presents unsafe conditions, hazardous materials, restricted access, structural risks, or other circumstances that could create a safety concern.

Customers should disclose known hazards before an appointment whenever possible.

15. Third-Party Services

Certain services may involve independent professionals, manufacturers, suppliers, contractors, booking providers, or other third parties. Their work, products, warranties, availability, and terms may be subject to separate conditions.

Third-party services may also be subject to their own policies and agreements.

16. Service Limitations

Not every service or project is suitable for every property. Certain work may require inspections, permits, specialist professionals, building approvals, landlord authorization, or other requirements before it can proceed.

Services may be declined where the requested work falls outside the available service scope or cannot reasonably be performed under applicable requirements.

17. Website Use

You agree to use the website lawfully and not to interfere with its operation, attempt unauthorized access, submit misleading information, introduce malicious code, or use the website for fraudulent or abusive purposes.

18. Website Information

Information, descriptions, images, service details, availability, pricing, and other website content are provided for general informational purposes and may be updated or changed without notice.

Website content should not be treated as a substitute for a property inspection, professional assessment, or project-specific advice.

19. Limitation of Liability

To the extent permitted by applicable law, liability relating to services or website use will be limited to the circumstances and amounts permitted under applicable law and any specific agreement governing the service.

Nothing in these terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited.

20. Changes to These Terms

These Terms and Conditions may be updated from time to time to reflect changes to services, business practices, website functionality, or applicable requirements.

Updated terms will become effective when posted on the website unless otherwise stated.

21. Governing Requirements

These Terms and Conditions are subject to applicable laws and regulations. Any dispute or matter arising from the use of the website or requested services will be handled in accordance with the applicable legal requirements and any agreement governing the relevant service.

22. Contact and Service Questions

If you have questions about a service, booking, estimate, appointment, project scope, payment, cancellation, or these Terms and Conditions, you should use the available communication channels provided through the website.